{"id":814,"date":"2012-11-19T19:09:35","date_gmt":"2012-11-19T08:09:35","guid":{"rendered":"http:\/\/howden.net.au\/thowden\/?p=814"},"modified":"2012-11-19T19:09:35","modified_gmt":"2012-11-19T08:09:35","slug":"kayako-helpdesk-and-ssl-https-connections","status":"publish","type":"post","link":"https:\/\/howden.net.au\/thowden\/2012\/11\/kayako-helpdesk-and-ssl-https-connections\/","title":{"rendered":"Kayako Helpdesk and SSL https connections"},"content":{"rendered":"<p>Using https with Kayako is not as clean as it could be. It has been an ongoing discussion for a few years now.<\/p>\n<p>The process that I have used is to set the admin panel options as described in this <a href=\"http:\/\/forums.kayako.com\/threads\/ssl-for-fusion.27437\/\">Kayako forum thread<\/a> and then add a redirect in the .htacess file.<\/p>\n<p>In the Kayako admin page go to the General Settings and change the URL from http:\/\/ to be https:\/\/whatever.your.helpdesk.url.is  and save the new setting.<\/p>\n<p>Then go to the Diagnostics page (almost at the bottom of the admin list) and select Rebuild Cache.<\/p>\n<p>Assuming that you are on a Linux platform then editing the .htaccess file will sort the last piece.<\/p>\n<p>What this is doing is redirecting http to https.  In the root of the Kayako installation edit the .htaccess file<\/p>\n<p>[text]<br \/>\nRewriteCond %{HTTPS} !=on<br \/>\nRewriteRule .* https:\/\/%{SERVER_NAME}%{REQUEST_URI} [R,L]<\/p>\n<p>RewriteEngine On<br \/>\n[\/text]<br \/>\nif the .htaccess file already has content this might need to be moved within the file to get it to work correctly just in the event that there is a clash of settings. But, for a blank .htaccess file just add these lines and save it.<\/p>\n<p>Again with assumptions, that the Apache configuration is actually looking at the .htaccess for settings but that is another conversation.<\/p>\n<p>So from the Kayako perspective everything internally is https and if someone does call for http the .htaccess redirects them.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Using https with Kayako is not as clean as it could be. It has been an ongoing discussion for a few years now. The process that I have used is to set the admin panel options as described in this Kayako forum thread and then add a redirect in the .htacess file. In the Kayako [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33],"tags":[],"class_list":["post-814","post","type-post","status-publish","format-standard","hentry","category-kayako-helpdesk"],"_links":{"self":[{"href":"https:\/\/howden.net.au\/thowden\/wp-json\/wp\/v2\/posts\/814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/howden.net.au\/thowden\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/howden.net.au\/thowden\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/howden.net.au\/thowden\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/howden.net.au\/thowden\/wp-json\/wp\/v2\/comments?post=814"}],"version-history":[{"count":0,"href":"https:\/\/howden.net.au\/thowden\/wp-json\/wp\/v2\/posts\/814\/revisions"}],"wp:attachment":[{"href":"https:\/\/howden.net.au\/thowden\/wp-json\/wp\/v2\/media?parent=814"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/howden.net.au\/thowden\/wp-json\/wp\/v2\/categories?post=814"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/howden.net.au\/thowden\/wp-json\/wp\/v2\/tags?post=814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}