Category Archives: Windows Software

Any of the Windows operating systems and other software not specifically named.

How to change iTunes backup location Windows 10

My C: drive  (SSD) was short on space and one of the culprits is iTunes Backups. So this article is how to change iTunes backup location on Windows 10.

Obviously using an SSD for performance on a desktop is great, but not so great when you find that it is almost full. 

Using WinDirStat, a long time favourite utility, I confirmed that aside from the ever disk hungry Windows 10 install, the next highest consumer of my precious SSD disk space was iTunes Backups directory. 

So I could rid myself of some of the older iPhone and iPad backups on my drive, but I thought I would simply relocate it to my slower, but much larger D: drive where the capacity is not an issue. 

This article from CopyTrans was relating to Windows 7 and selling their products, but it gave me the pointers on what to do. 

The key points are:

  1. create a new location on the alternative drive, D: in my case
  2. copy your existing backups to the new location
  3. rename the old backup directory
  4. create a symbolic link to the new location from the old
  5. remove the old backup directory after testing

The main pain points were mklink not being recognised as a command and the need to use case sensitive path names.

Covering the process in detail:

  1. Create a new location on D:
    • I was already using a path copy from c: for my music copy and I just needed to create the  
    • d:\Users\thowden\AppData\Roaming\Apple Computer\MobileSync\Backup
  2. Copy existing backup files to the new directory – straight forward 
  3. Rename the old backups directory as backup-old just in case of accidents
  4. Create a symbolic link
  5. This is where it went pear-shaped as the mklink command in powershell gave me an error
    • mklink : The term ‘mklink’ is not recognized as the name of a cmdlet, function, script file, or operable program.
    • This is easily fixed by prefixing the mklink command with cmd /c
    • so the command syntax is:  
      cmd /c mklink /J <linked path> <target path> 
    • Which gave me a new symbolic link but an error when I tried to use it:
          “Location is not available”
    • Which I confirmed was an issue with the command because I used all lower case characters and not the case-sensitive version. 
    • Making those two changes the corrected syntax for Windows 10 powershell is:
        cmd /c mklink /J “%APPDATA%\Apple Computer\MobileSync\Backup2” “D:\Users\thowden\AppData\Roaming\Apple Computer\MobileSync\Backup”
    • (Swap the target path for whatever you want to use)
  6. Next I tested by running a backup from iTunes and checking that it was stored in the D: drive.
  7. Finally I deleted the old backups directory from the C: drive.

Side note:  The symbolic link directory is created in the standard path and redirects to the alternative path. The directory (or folder) is created with a Windows shortcut symbol. If you get it wrong, just delete the shortcut, it will not delete the target folder.

So my how to change iTunes backup location on Windows 10 was successful.

Mac Windows Remote Desktop connection error licensing problem

Take a Mac PC or notebook and try to connect to a Windows server using the Version 2.1.1 of Microsoft Remote Desktop Connection Client for Mac.

It may (should) connect ok with a server that only has the administrative access remote desktop enabled.

But, it fails to work with a Remote Desktop Server (aka Terminal Services server).


When you exit the application with Cancel rather than Reconnect, you may get a Microsoft Error Reporting prompt:


and checking for More Information shows:


which shows error details as follows:


Microsoft Error Reporting log version: 2.0

Error Signature:
Date/Time: 2015-03-24 02:32:36 +0000
Application Name: Remote Desktop Connection
Application Bundle ID:
Application Signature: MSRD
Application Version:
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x000010a7
Blame Module Name: TSClient
Blame Module Version: 1.0
Blame Module Offset: 0x000dcd5a
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 13


A simple resolution that worked for me was to use the Microsoft Remote Desktop v 8.0.14 app from the App store rather than this Microsoft Remote Desktop Connection Client for Mac

Internet Explorer and Google Search Provider: Australia

Switching from Bing to Google as a default Search Provider. This is one of those issues that has had me frustrated for a number of years, since IE9 in fact. The Google Search Provider was simply not available. Even the Google page tells me that all I need to do is go to the IE Tools -> Manage Add-ons -> Find More Search providers and I’ll be able to select Google. Nup, that just does not work.

Have a look at this screenshot from IE11 this morning (the same occurred with IE9 and IE10)

2014-03-23 11_29_17-Internet Explorer Gallery - Internet Explorer

See that there are two links for Bing and then eBay and Grays On-line Auctions.

If you search in the little search box for Google the only option is a Search Accelerator which is just not the Provider we are looking for.

But if you search the web for ‘Change Bing to Google’ you only ever find the same instructions. I wrote about this a while back and manually tracked down a Google Search Provider add-on link in this post.

With setting up a new install of Windows on a PC this morning I tried again and finally the ‘penny dropped’. If you look closely at the URL it is targeting EN-AU or English Australia and if we change that part of the URL to EN-US  and magic happens. We get a host of Search Providers that are not available by default on the EN-AU page.

EN-US url provides more Search Options than EN-AU

So if you are in Australia and want to change to Google or anything other than Bing then you need to modify the URL. All the links on the internet are correct but only if you live in or have your PC settings for EN-US.

Powerpoint file opens read only for single user

This morning I opened an older PP deck that I had in order to update the branding. I then closed it and re-opened to confirm that the file looked right before emailing it out.

It opened with the Read-Only statement showing in the title bar and even though I did want to make a simple change (resetting the saved deck at Slide 1 instead of Slide 12).

I could not save as I got an error with the Read Only flag. The error within Powerpoint stated that the file was in use on the network or words to that effect. Trying to save over the top of the existing file gave another error that the file was already open in Powerpoint, which suggested to me there two Powerpoint instances.

My fix was:

1. Close Powerpoint.

2. Open Task Manager (Right click task bar -> Start Task Manager) and under the Processes tab

3. Look for a Powerpoint process and select End Process (click ok to kill it as you are the only user – right?)

4. Reopen your file in Powerpoint

Seems that Powerpoint is holding the file open with an incomplete process when the app is closed. This means the most recently used file is flagged as still in use by that process and opening the file again is done with a read-only process as a result.

For the record this is Windows 7 x64 with Office 2010